At Cushions Unlimited, our policy is to provide you with an easy-to-use service. If you find that your order is damaged, we will gladly fix the problem providing goods are returned within 14 days of receipt. Cost of return freight shall be the responsibility of the customer.
This policy covers all of the items sold on this website.

When an order is received and you would like to alter or make changes on the existing products that was not on the original order,
there will be a charge for further services.
Because each product is custom made, all orders placed are final and will be made exactly as ordered (according to the email confirmation that you receive).
We cannot take returns for squabs, canvas covers or legs that do not fit unless it is a mistake at our end. Please be certain that the squabs, canvas covers or legs that you are ordering will fit your furniture.

PLEASE NOTE :- We are unable to accept squabs, canvas covers and all item returns due to color or pattern dislike. Fabric samples are also available upon request prior to shipping. Since squabs are custom made, it is not possible to accept returns for this reason. Your cooperation is appreciated. It is recommended that you request fabric samples before ordering.

No cancellation of orders will be honored after the fabric has been cut.
If there is a problem with the order, please let us know and we will respond to your request as soon as possible.

Warranty Information:-
Cushions Unlimited warrants quality and craftsmanship of our products for a period of one year from the original invoice date. This warranty is limited to normal use and proper care by the purchaser. IT DOES NOT INCLUDE COMMERCIAL USES or normal fading of fabrics. Printed acrylics and printed polyester fabrics are not warranted against fading.

Cushions Unlimited is not liable if the customer fails to use proper cleaning techniques in caring for and maintaining fabrics. For
proper cleaning instructions, please refer to the fabric care labels page

Warranty is void if failure of product is caused by acts of nature, accident, neglect, abuse and/or failure to take reasonable care of the product. All measurements and specifications are approximate.

Helpful Tips :-
- Do not machine wash your cushions and/or fabrics
- Use caution when opening the box with a knife
- Choose the best fabric for your climate

Delivery time :-
Because some items are custom hand-made, production and delivery times may vary. Some aspects to take into mind that can affect waiting times are:
Size of order
Difficulty of order
Delivery locations
Fabric stock status

It is often thought that our items are made up and can be pulled right off the shelf as orders come in while in some instances this is so in other instances that is not the case. Because we take pride in our items and make them with quality craftsmanship, all orders must go through a certain process before production can even begin. Again times may vary on size and difficulty of order.

The general process for making an example order is as follows:-
1- Order is received.
2- Items on order are checked and verified on material usage.
3- Order enters production.
4- Order is shipped out to you.

Please note all sizes are approximate and the measurements are across the middle of cushions from seam to seam. Corners are purposely tapered to prevent the corners from sticking out.

All prices on this website are shown in $NZ